Why Mental Health Support Should Start in the Recruitment Process

Following Mental Health Awareness Month in October, it’s a timely reminder that wellbeing isn’t something to focus on just once a year.

In industries such as General Insurance, Personal Injury, and Work Health & Safety, where people navigate complex, high-stakes situations daily, often involving trauma, recovery, and vulnerable people. It’s work that demands more than technical capability; it requires psychological resilience and long-term wellbeing support.

At HAYLO, our team have seen a huge increase in the request from HAYLO clients for professionals with Mental Health experience and qualifications. Building a team with strong focus on mental health culture, can significantly boost productivity. When employees feel supported, they are more engaged and motivated.

Our Talent & Salary Insights Survey 2025 highlights just how critical this is, with mental health and psychosocial risk being ranked the third biggest challenge currently facing our industries. Some of the key concerns highlighted by participants were:

• managing psychosocial risks
• evolving regulatory pressures
• emergency preparedness for diverse needs
• workplace violence and aggression
• and building a strong safety culture that engages and protects teams.

With businesses now facing a greater focus on mental health management and injury prevention as part of their strategy. Employers need professionals who are not only experts in managing claims but are also equipped to handle the growing focus on workplace mental health.

At HAYLO we have access to an extensive talent pool Australia-wide to help support your business needs. Whether it’s High Volume, Specialist Project, Permanent, Temporary, or Contract Recruitment support that you’re looking for, our team of expert recruiters deliver solutions tailored to your specific needs. Our proven process and extensive industry networks ensures that whether you’re looking to hire one person or a whole team, we’re able to help you attract and retain the right people.

If you’re interested in how your hiring team can assess resilience in interviews, and want practical tips on; identifying what resilience looks like in your team, get advice on behavior-based questions and learn how to identify red vs green flag responses in interviews, then join our free online webinar on ‘How to Assess Resilience in Interviews’ on Wednesday 19 November: Click here to register your space.