It feels like the world switched gears in 2022. Everything seems to have sped-up post pandemic. Many business are seeing a surge in demand for their services, but in a candidate short market are struggling to expand their teams. Forward thinking organisations are modifying their hiring processes to accommodate the need for speed, some cutting it down to as little as 48 hours, or even less than a day, as they race to secure the best candidates. In the insurance industry it’s even more pressing, especially with the increase in CAT events.

Here’s some thoughts on the subject from Haylo People co-founder Danielle Marshall.

Major Incidents & Catastrophes

The recent floods across Victoria, Northern NSW and Tasmania have devastated many local communities. For Insurance companies supporting their rebuild, the candidate short market has been put under further strain as those same organisations experience a surge in enquiries and requests for help.

In our industry, the ability for Insurance companies to expand their teams at pace, especially during major incidents is critical. We’ve all learnt a lot since the major floods in Northern NSW last year, and having processes and partnerships in place prior to these events allows for that rapid expansion without diminishing customer experience, or damaging brand reputation.

Recruiting At Pace

Our team has worked with many insurers through CAT events and has developed an effective and proactive process for recruiting at pace. With services tailored to each client and their unique case management challenges, we are able to help business leaders navigate the issues and secure industry best talent as and when needed. In my experience, it’s having these relationships and processes in place prior to the major event which ensures effective outcomes.

Claims Management

We know that especially in times of crisis claims teams work incredibly hard to ensure customers feel cared for and secure. We aim to do the same for our clients. Haylo has over 35 years’ experience supporting small and large businesses through high-volume campaigns for both temporary and permanent solutions during catastrophic and major loss events.

If you’d like to know how we can help your organisation, please get in touch today.